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Supv General Operations

Job Description

1 Act as lead supervisor in ensuring the day-to-day activities of center operations are compliant with Standard Operating Procedures (SOPs) and applicable federal and local regulations as well as HR policies. Advise management of ER issues or escalated donor issues.
2 Maintain clean efficient work environment, and ensure sufficient operating supplies and forms are available. Comply with all Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. May conduct routine internal procedures and documentation audits. Promote safety in all actions.
3 Develop donor flow knowledge and assist with identifying problem areas and implement corrective action as needed with Management oversight. Ensure excellent customer service by all staff.
4 Partner with center management in collecting and analyzing data to support continuous improvement and meet center production goals.
5 Partner with center management so that the center is inspection ready at all times and customer requirements meet the safety of donors and employees including compliance with OSHA regulations.
6 Collaborate with management to understand and determine center financial responsibility including budgets, forecasts and financial impact to business including center production goals.
7 Participate with management in the recruitment and selection of center operation staff and in conducting performance appraisals and performance feedback.
8 Assist management with audits by working with center quality and quality assurance team to develop effective corrective action plans to address any areas of deficiency.
9 Ensure accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
10 Occasionally act as back-up manager in absence of Assistant Center Manager.
11 Must successfully complete the leadership development program and be able to relocate within 12 months.
12 Maintain confidentiality of all personnel, donor and center information.
13 May be cross-trained in other areas to meet the needs of the business.
14 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
15 Perform other duties, as assigned, to support business needs.
Education
Bachelor's degree preferred
Equivalent combination of education and professional work experience required
Experience
BS/AS degree OR
Minimum 1 year supervisory, leadership experience responsible for overseeing the activities of others, OR
1 year Quality/L&D experience required
Additional Comments
Maintain company Technical Training certification
Knowledge of ever-changing and complex government and industry regulations and ability to monitor compliance with these regulations
Proficient in English
Working Conditions
(physical & mental requirements)
Shares information with internal contacts with common desire to reach a solution
Ability to make decisions which have moderate impact on immediate work unit
Must be able to see and speak with customers and observe equipment operation
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens
Exposure to human source products and various chemicals including isopropyl, ethyl alcohol, carbon dioxide, iodine, bleach, germicide solution, etc.
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Occasionally required to work with the public when they are dissatisfied
Attention to detail and ability to follow written and verbal directions in exact detail required
Frequently required to make and accept modifications to working processes and procedures as directed by SOP
Overnight travel required up to 10% of the time
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.



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